Troubleshooter                                        HOME

 

Trouble Shooter   Scroll down for dish pointing and visit magic rainbow

Programming receivers,  Starpro, and Zinwell scroll down,  Coship 3188C

Programming BEC, Coship  etc

Dish pointing directions for Telstar 5,  scroll down
R.T.F.M.
Problem Possible Cause Possible Fix
Ku works, C doesnt of vice versa LNB L.O. frequency is wrong C is usually 5150,Ku 10750
DBS usually 11.250
Indicators of receiver won't light up Not turned on
Check power source, 
Picture tiles or fails to lock - no picture Bad F -Fitting  Replace f fitting,  4DTV or analog receiver works fine, old fitting looks good, only slightly tarnished,  MPEG2fta receiver wont work or picture tiles.  Cut off a couple of inches of coax and replace the fitting.
No sound or picture LNB L.O. freq. wrong
LNB may not be powered,  check menu to see if power to lnb is off
 
 

 

See above
usually 18 or if LNBF may be 13 volts.  Be sure that receiver or master receiver but not both are powering LNB. With 2 receivers use a 1 port passing high freq. splitter, (cheap ones wont work) and turn off  lnb power from one receiver from the menu

Be sure that someone has not turned power off to LNB via menu.

Be sure there are NO splitters in the coax running from the receiver to the dish (lnbf) unless one is power passing.  Using old cable tv wire in the house may have a splitter that blocks the power to the lnbf.  The splitters we ship to slave receivers to an existing receiver have one power passing port.

Still no sound or Picture Dish not pointed at satellite
 

Signal too weak
 
 
 

 

Realign dish
We sell excellent meters for this purpose

Realign dish, use bigger dish
Not all signals on satellite are the same power, i.e. RTPi has reduced power

Check your connections and fittings

Horizontal Vertical polarity set wrong 
 

Audio only or Video only Change channel
On Zinwell Press TV/RADIO
On BEC it may only tune a few channels. Switch out of radio mode.
Picture freezes or breaks into blocks Signal at threshold
Bad LNB
LNB not stable enough, just because it is a 15 degrees icee doesn't mean it is stable.  Many LNB's that are a few years old are not stable enough for Digital
Hummmmm in audio Audio on receiver remote is turned down too low Crank it up, turn down tv
Picture is Black and White and  may roll

 

Receiver stuck in PAL graphics

Bad S-Video cable can cause loss of color or worse!

Zinwell =Press "Menu" then "Display"
may need to press "Display " several times                  

On BEC press "UHF" button and then right arrow several times until you are in NTSC mode

Coship; 5300 and other models, pull the ac power plug for a few seconds so all menus will start at the top. Press Menu, right arrow 3 times to Installation screen, press down twice to System Setting, press ok, press down arrow  5 times to TV type, press right arrow slowly to NTSC, exit out of menus waiting to save   5Seeefvera';;;;;

Receiver wont take any more programming or is not programmable Star Pro will only store 180 channels, Some channels must be deleated before more can be added
Zinwell will store 100 bouquets or about 500 channels, you must delete some before adding more.  It is best to delete unused bouquets )freq. and s/r) they hog space

This is really not a problem with BEC as it will store 2000 channels and the Coship which will store well over 1000 channels

Receiver locks up  Unplug receiver and wait a min. and replug in

Not much of a problem with BEC or Coship

On Zinwell Only--- Warning Warning Warning
Use only as a last resort.  This will erase all memory that you have programmed into the receiver  Warning!
for Technicians only, to masterclear the Zinwell  enter ;    123  page up,654 page down,7890
This will put you in a special menu, then do a master clear.  buttons must be pushed rapidly.
After you  master clear unplug receiver.
You can now reprogram by using "add group"

If Zinwell locks up or blinks "0000"  likely it is a bad processor,  time for replacement of receiver, call 859/356-9666

DiSEqC switch will not work With BEC rescan the transponder with switch in place.  Zinwell requires shut down to program  unplug the AC. Other receivers like the Satwork may also require the ac be cut, switch on back or pull the cord.  Like windows it may require a cold boot to recognize the new device.
Receiver looses channels Receiver in radio mode, change to TV, button on remote
No power Turn power switch on, on rear of some Coships
BEC and Coship Programming (read entire page) Programming page

 

When replacing the LNB or LNBf picture is bad or it will not work.  Also receiver won't change polarity. New digital LNBs require a good connection,  trim end of coax and replace F-fitting.  Check fittings at ground block.  
Receiver won't program or receive certain channels This is quite common for some older receivers,  Vistar, Prosat etc.  Problem is operating software will not support some of the new transmissions and the software can not be upgraded. The manufacturers no longer support their products.   Also some older receivers will not allow for manual entry of pids.  Some stations do not broadcast pid information.  PIDs allow the receiver to tune a specific station in a bouquet.  Pids re "Package IDs". we carry products from manufacturers that support their products.  Buy an new Traxis, you can't fix the old one for the price of a new one.
If your CDVB2300B is in PAL and you can't read the menus (because they are rolling), follow these instructions to set your receiver to NTSC.
  1. Turn receiver off then back on
  2. Hit menu
  3. Hit right arrow key three times
  4. Hit down arrow key two times
  5. Hit ok
  6. Hit down arrow key five times
  7. Hit left arrow key until TV type is NTSC

R.T.F.M   (Read the FINE Manual)
HOME

Don't forget to visit the magic rainbow for pointing help

Antenna Pointing for Tester 5,  LNBf rotation angles are in red

 -  indicates minus and the lnb facing the front of the dish should be turned counter clock wise.  Also when setting Hoirizon to Horizon mount dishes, the lnb should be set at zero and the mount will properly  angle the lnbf.

City

ST

Azimuth

Elevation

City

ST

Azimuth

Elevation

Albany

NY

226.7

35.4(-23)

New Orleans

LA

192.4

54.2

Albuquerque

NM

152.7

48.0(+12)

New York

NY

226.7

37.3(-24)

Amarillo

TX

163.1

48.8

Norfolk

VA

222.6

42.0

Anchorage

AK

100.7

8.4

North Platte

NE

166.0

42.3

Atlanta

GA

205.4

48.5(-18)

Oklahoma City

OK

173.0

48.8

Atlantic City

NJ

225.8

38.8

Omaha

NE

176.7

42.3

Bakersfield

CA

130.7

42.7

Orlando

FL

215.0

52.5

Baltimore

MD

223.4

39.8(-23)

Philadelphia

PA

224.3

38.6

Bangor

ME

235.5

31.3

Phoenix

AZ

141.6

47.8(+22)

Baton Rouge

LA

189.3

53.9

Pittsburgh

PA

214.0

40.1

Billings

MT

150.5

36.1

Portland

ME

233.0

33.0

Birmingham

AL

199.3

49.6

Portland

OR

127.0

31.8(+24)

Bismarck

ND

166.1

36.0

Providence

RI

231.1

35.1

Boise

ID

137.0

36.1

Raleigh

NC

217.9

44.1(-23)

Boston

MA

231.7

34.5(-26)

Rapid City

SD

160.8

38.8

Buffalo

NY

216.2

37.2(-18)

Reno

NV

130.8

38.5

Burlington

VT

227.7

33.5

Richmond

VA

220.0

41.9

Charleston

SC

216.0

47.6

Roanoke

VA

214.6

43.2

Charleston

WV

210.5

42.7

Sacramento

CA

128.1

38.5

Charlotte

NC

213.2

45.8

Saint Louis

MO

190.3

44.7(-8.5)

Chattanooga

TN

202.8

47.4

Salt Lake City

UT

143.9

40.4(+16.5)

Cheyenne

WY

157.4

41.8

San Antonio

TX

170.4

55.7

Chicago

IL

196.1

40.8(-8.5)

San Diego

CA

132.5

46.2(+28)

Cincinnati

OH

203.9

42.8(-15)

San Francisco

CA

126.6

38.8(+28)

Cleveland

OH

210.1

39.6(-16)

Savannah

GA

213.9

48.8

Dallas

TX

174.8

51.9(0)

Seattle

WA

128.2

30.0

Davenport

IA

189.3

41.4

Shreveport

LA

182.4

52.0

Denver

CO

156.9

43.3(+6)

Sioux Falls

SD

175.1

39.8

Des Moines

IA

182.3

41.8

Spokane

WA

135.3

31.8

Detroit

MI

206.9

39.1

Springfield

MO

183.1

46.7

Duluth

MN

185.9

35.9

Syracuse

NY

222.2

36.0

El Paso

TX

152.1

51.6

Tampa

FL

212.2

53.7(-26)

Eugene

OR

127.0

32.9

Tulsa

OK

176.8

48.1

Fairbanks

AK

100.9

7.1

Washington

DC

220.6

40.4

Flagstaff

AZ

143.0

46.2

Wichita

KS

173.6

46.3

Fresno

CA

130.1

41.1

- - - -

Grand Junction

CO 149.8 43.2 T5 Look Angle CANADA

Grand Rapids

MI

201.0

39.1

Calgary

AB

140.2

29.3

Hartford

CT

228.7

35.8

Charlottetown

PE

243.9

27.3

Honolulu

HI

91.2

18.8

Clinton

BC

128.9

27.1

Houston

TX

178.4

55.3(-2)

Edmonton

AB

140.8

27.0

Indianapolis

IN

199.9

42.6(-13)

Edmondson

NB

236.5

28.8

Jackson

MS

191.4

51.6

Gaspe

PQ

242.4

25.9

Jacksonville

FL

213.2

50.9

Grand Rapids

MB

169.4

29.2

Juneau

AK

112.5

16.3

Jasper

AB

133.6

26.5

Kansas City

MO

180.1

44.7(-2.5)

Keno Hill

YT

109.2

11.7

Knoxville

TN

205.8

46.0(-17)

Kingston

ON

221.3

35.0

Las Vegas

NV

137.2

43.8

London

ON

211.1

37.9

Little Rock

AR

185.8

49.4(-7)

Montreal

PQ

227.0

32.7

Los Angeles

CA

131.2

44.4

Norman Wells

NT

115.9

12.8

Louisville

KY

201.0

44.2

Ottawa

ON

222.9

33.6

Madison

WI

192.3

39.7

Port Alice

BC

121.5

25.5

Marquette

MI

197.2

35.6

Prince Albert

SK

155.3

28.7

Medford

OR

127.0

34.6

Quebec

PQ

231.5

30.6

Memphis

TN

191.3

48.6(-10)

Saskatoon

SK

153.6

29.7

Miami

FL

219.7

54.5(-31)

St. John's

NF

255.3

20.7

Milwaukee

WI

195.7

39.5

Toronto

ON

215.2

36.6

Minneapolis

MN

183.2

38.1(-4)

Vancouver

BC

127.1

28.3

Mobile

AL

197.2

53.0(-15)

Victoria

BC

126.8

28.9

Montgomery

AL

201.0

50.6

Windsor

ON

230.0

32.0

Nashville

TN

198.9

46.7

Winnipeg

MB

174.3

32.8

 

Hotdish Assembly


 


           ZINWELL MPEG-2  FTA RECEIVER
                                                   MODEL ZDX-9111
The Zinwell was the our top of the line receiver about 5 years ago, however we have not programmed one in a number of years.

On Zinwell Only--- Warning Warning Warning
Use only as a last resort.  This will erase all memory that you have programmed into the receiver  Warning!
for Technicians only, to masterclear the Zinwell  enter ;    123  page up,654 page down,7890
This will put you in a special menu, then do a master clear.  buttons must be pushed rapidly.
After you  master clear unplug receiver.
You can now reprogram by using "add group"

If Zinwell locks up or blinks "0000"  likely it is a bad processor,  time for replacement of receiver, call 859/356-9666

The Zinwell was considered easy to program when new but today's new receivers are easier to program, and operate much faster.  Also, new receivers allow for more channels and groups of channels to be stored in memory.
           SIMPLE TO PROGRAM
      Press "menu" on remote; 


Highlight "Transponder List" press "Select" 

  Now select "Add" to add new "bouquet" of channels 
  You may also "Edit" or "Delete" 
  The "Add" menu is simple; 


Highlight the line and enter frequency "FREQ." and symbol rate "SYM".  "LNB" will always be 5150 for C-Band and 10750 for Ku band. Scroll down to bottom and enter "select" on the remote.  You will see the picture come up behind the transparent menu. 
FOR FURTHER INFORMATION
CONTACT TOM AT TAYLOR ENTERPRISES AT <tomt@iglou.com>
Land line  (859)356-9666  EST
 

SPECIFICATIONS
If input; 
Frequency           950~2150 
Bandwidth           36 MHz 
Channel Coding   QPSK 
Input Level          -25~-65dBm 
Symbol Rate        2~45 MS/s 
Connection           F Type 
Video Output; 
Formats                 Mp@Ml 
Aspect Ratio          4:4 16:9 
Picture Resolution   720 x 0576 
Output                    NTSC/PAL 
Connect   SVHS/SCART/RCA 
Audio Output; 
Formats      MPEG2 Layer 1,2 
Sample Rate     32/44.1/48 KHz 
Mode              Mono/Stereo/Dual 
Connect           SCART/RCA 
RF Modulator; 
System      NTSC/Pal-I/D/G/B 
Channel      3/4 
Return Loss  6d/b max (75 ohms) 
LNB Control 
Polarity              13/18 Volts 
Band Switch        0/22 KHz 
Multi LNB Control  0/12 volts 
DiSEqC       option 
Front Panel; 
IR Receiver                      Yes 
Function 7 Key                 Yes 
Channel Display 4 digits     Yes 
Rear Panel 
RF-In 
High Speed Port IEEE-1284 Yes 

Low Speed Port   RS-232        Yes 
RCA Audio L/R                        Yes 
RCA  Video                              Yes 
Scart Port                                  Yes 
RF-Modulator  3/4                     Yes 
S-Video                                      Yes 
Power Supply 
Input       90~260 VAC  50~60 Hz 
Consumption       30 W 
 
 
   Master Code for Zinwell: ZDX-9111 original (E version ?)

 

Delete password   LRUDSUUUDDDUDUDUDLUDRE  You must press above master code in front of PASSWORD screen on TV

Version of software 5979050  Press code in front of MAIN MENU screen.

L=Left arrow  R=Right arrow  U=Up arrow D=Down Arrow S= Select arrow  E= Exit

You must press the above master code in front of the Main Menu scree on tv

----------------------

GLOBAL password 159357 RECALL  in front of password screen on tv                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          

Delete all Transponder Information: 123PU654PD7890  Page Down   PU=Page up  Main Menu Screen

Note 1:  If you find the receiver  will not accept any additional transponder data, you will need to delete some transponders.  This receiver can only store 100 bouquets.  A bouquet is a group of channels i.e. one frequency, symbol rate. and polarity (H or V).

Note 2  If the picture rolls in black and white, the receiver  mode is wrong.  Press MENU and DISPLAY to correct it.  You may have to press Display several times

 

 

STAR PRO  NEW MPEG2-FTA RECEIVER
LOW PRICE, LOTS OF FEATURES

StarPro Master Clear  try 5889!

SCPC/MCPC & DVB COMPLIANCE
SELECTABLE NTSC/PAL IN/OUT
OSD-BASED FRIENDLY DIALOGYE FEATURE
RS232 PORT
FAST POWER ON (3 SECONDS)
TUNES CHANNELS QUICKLY
LAST CHANNEL. FAVORITE CHANNEL MEMORY
GREEN POWER FEATURE (3 WATT STANDBY)
40 STEP VOLUME CONTROL
STORES 180 CHANNELS WITH LIST
FULL FEATURE REMOTE CONTROL
S-VIDEO OUT
CH 3/4 OUT
2 SETS RCA JACKS OUT
.....................................................................................................................................................
Programming More Receivers  BEC  Coship  etc

 

FEDERAL COMMUNICATIONS COMMISSION

FACT SHEET

August 1996

Placement of Direct Broadcast Satellite, Multichannel Multipoint Distribution Service, and Television Broadcast Antennas

As directed by Congress in the Telecommunications Act of 1996, the Federal Communications Commission has adopted rules concerning restrictions on viewers' ability to receive video programming signals from direct broadcast satellites (DBS), multichannel multipoint distribution (wireless cable) providers (MMDS), and television broadcast stations (TVBS).

Receiving video programming from any of these services requires use of an antenna, and the installation, maintenance or use of these antennas may be restricted by local governments or community associations. These restrictions have included such provisions as requirements for permits or prior approval, and requirements that a viewer plant trees around the antenna to screen it from view, as well as absolute bans on all antennas. In passing this new law, Congress believed that local restrictions were preventing viewers from choosing DBS, MMDS, or TVBS because of the additional burdens that the restrictions imposed. To implement this legislation, on August 5, 1996, the Commission adopted a new rule that is intended to eliminate unnecessary restrictions on antenna placement and use while minimizing any interference caused to local governments and associations. This rule will become effective after it is approved by the Office of Management and Budget in accordance with the requirements of the Paperwork Reduction Act.

The new rule prohibits restrictions that impair the installation, maintenance or use of antennas used to receive video programming. These antennas include DBS satellite dishes that are less than one meter (39") in diameter (larger in Alaska), TV antennas, and antennas used to receive MMDS. The rule prohibits most restrictions that: (1) unreasonably delay or prevent installation, maintenance or use, (2) unreasonably increase the cost of installation, maintenance or use, or (3) preclude reception of an acceptable quality signal. This rule means that, in most circumstances, viewers will be able to install, use and maintain an antenna on their property if they directly own the property on which the antenna will be located.

The Telecommunications Act and this new rule are designed to promote competition among video programming service providers, enhance consumer choice, and assure wide access to communications. The rule allows local governments and homeowners' associations to enforce restrictions that do not impair reception of these signals as well as restrictions needed for safety or historic preservation. The rule balances these public concerns with an individual's desire to receive video programming. The Commission has asked for further comment on whether additional rules should apply to situations where a viewer wants to install an antenna on property owned by a landlord or on common property controlled by a condominium or homeowners' association.

This fact sheet provides general answers to questions that may arise about the implementation of the rule. For further information, call the Federal Communications Commission at (202) 418-0163.

Q: What types of restrictions are prohibited?

A: The rule prohibits restrictions that impair a viewer's ability to receive signals from a provider of DBS, MMDS or TVBS. The rule applies to state or local laws or regulations, including zoning, land-use or building regulations, private covenants, homeowners' association rules or similar restrictions on property within the exclusive use or control of the antenna user where the user has a direct or indirect ownership interest in the property. A restriction impairs if it: 1) unreasonably delays or prevents use of, 2) unreasonably increases the cost of, or 3) precludes a subscriber from receiving an acceptable quality signal from, one of these antennas. The rule does not prohibit safety restrictions or restrictions designed to preserve historic districts.

Q: What types of restrictions unreasonably delay or prevent subscribers from receiving a signal?

A: A local restriction that prohibits all antennas would prevent subscribers from receiving signals, and is prohibited by the Commission's rule. Procedural requirements can also impair the ability to receive service. Thus, local regulations that require a person to obtain a permit or approval prior to receiving service will delay reception; this is generally allowed only if it is necessary to serve a safety or historic preservation purpose.

Q: What is an unreasonable additional cost to install, maintain or use an antenna?

A: Any requirement to pay a fee to the local authority in order to be allowed to install an antenna would be unreasonable, unless it is a permit fee that is needed to serve safety or historic preservation or a permit is required in the case of installation on a mast greater than 12 feet. Things to consider in determining the reasonableness of any costs imposed include: the cost of the equipment and services, whether there are similar requirements for other similar installations like air conditioning units or trash receptacles, and what visual impact the antenna has on the surroundings. Restrictions cannot require that relatively unobtrusive DBS antennas be screened by expensive landscaping. A requirement to paint an antenna in a fashion that will not interfere with reception so that it blends into the background against which it is mounted would likely be acceptable. In general, the costs imposed by local regulations cannot be unreasonable in light of the cost of the equipment or services and the visual impact of the antenna.

Q: What restrictions prevent a subscriber from receiving an acceptable quality signal?

A: A requirement that an antenna be placed in a position where reception would be impossible or would be substantially degraded would conflict with the rule. However, a regulation requiring that antennas be placed to the extent feasible in locations that are not visible from the street would be permitted, if this placement would still permit reception of an acceptable quality signal.

Q: Are all restrictions prohibited?

A: No, many restrictions are still valid. Safety restrictions are permitted even if they impair reception, because local governments bear primary responsibility for protecting public safety. Examples of valid safety restrictions include fire codes preventing people from installing antennas on fire escapes, restrictions requiring that a person not place an antenna within a certain distance from a power line, electrical code requirements to properly ground the antenna, and installation requirements that describe the proper method to secure an antenna. The safety reason for the restriction must be written in the text, preamble or legislative history of the restriction, or in a document that is readily available to antenna users, so that a person wanting to install an antenna knows what restrictions apply. The restriction cannot impose a more burdensome requirement than is needed to ensure safety.

Restrictions in historic areas may also be valid. Because certain areas are considered uniquely historical and strive to maintain the historical nature of their community, these areas are excepted from the rule. To qualify as an exempt area the area must be listed or eligible for listing in the National Register of Historic Places. In addition, the area cannot restrict antennas if such a restriction would not be applied to the extent practicable in a non-discriminatory manner to other other modern structures that are comparable in size, weight and appearance and to which local regulation would normally apply. Valid historical areas cannot impose a more burdensome requirement than is needed to ensure the historic preservation goal.

Q: Whose restrictions are prohibited?

A: Restrictions are prohibited in state or local laws or regulations, including zoning, land-use or building regulations, private covenants, homeowners' association rules or similar restrictions relating to what people can do on land within their exclusive use or control where they have a direct or indirect ownership interest in the property.

Q: If I live in a condominium where the land and the roof are commonly owned, or in an apartment building where the landlord owns the land and the roof, does this rule apply to me?

A: A Further Notice of Proposed Rulemaking has been adopted by the Commission, to obtain comments from interested persons about whether rules should apply in these situations. The Commission will use those comments to reach a decision on this question.

Q: What types of antennas are covered?

  1. A "dishA" antenna that is one meter (39") or less in diameter or is located in Alaska and is designed to receive direct broadcast satellite service, including direct-to-home satellite service.
  2. An antenna that is one meter or less in diameter or diagonal measurement and is designed to receive video programming services via MMDS (wireless cable). Such antennas may be mounted on "masts" to reach the height needed to establish line-of-sight contact with the transmitter. Masts higher than 12 feet may be subject to local permitting requirements.
  3. An antenna that is designed to receive television broadcast signals. Masts higher than 12 feet may be subject to local permitting requirements.

Q: What can a local government, association, or consumer do if there is a dispute over whether a particular restriction is valid?

A: If the local authority defines the restriction as safety-related it is valid, unless a court or the Commission determines that it is not safety-related or is not the least burdensome way to ensure the safety goal. If a local government or association has "highly specialized or unusual" concerns about antenna installation, maintenance or use, it may apply to the Commission for a waiver of the rule, to have its restriction declared valid. Interested parties may petition the Commission or a court of competent jurisdiction for a ruling to determine whether a particular restriction is permitted or prohibited under this rule.

Q: Who is responsible for showing that a restriction is enforceable?

A: When a conflict arises about whether a restriction is valid, the government or association trying to enforce the restriction will be responsible for proving that the restriction is valid. This means that no matter who questions the validity of the restriction, the burden will always be on the local government or association to prove that the restriction is permitted under the rule or that it qualifies for a waiver.

Q: Who do I call if my town or neighborhood association is enforcing an invalid restriction?

A: Call the Federal Communications Commission at (202) 418-0163. Some assistance may also be available from the direct broadcast satellite company, multichannel multipoint distribution service or television broadcast station whose service is desired.

- FCC -

  Need more information?  See http://www.fcc.gov/mb/facts/otard.html

Taylor Enterprises or its owners make no claims concerning laws or regulations on antennas.  for further information contact the FCC or seek professional legal help.